Returns & Refunds Policy

At Waterman House, we strive for the highest quality in every gourmet product we deliver; however, due to the perishable nature of our food items, we can only accept returns on non-perishable goods or items that arrived damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for any compromised orders.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of the damaged product and the original packaging to help us process your claim quickly.

3

Review Process

Our quality assurance team will review your request within 2 business days to determine eligibility for a refund or replacement.

4

Resolution

Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing